The Vonage Integration Suite (VGIS) is a Google Chrome browser extension, once added to your browser, you have the ability to record in-call notes and manage contacts.
|Click to Dial||Click to dial any telephone number appearing in your Chrome browser and connect the call through your Vonage service.|
|Contacts||Quickly add contacts from a Call Activity window. This combines your phone system with business applications in a single window.|
|Call Notes||Record notes for your personal use for all incoming/outgoing/missed calls from the same window used for call handling.|
|Speech Recognition||Transcribe your voice to notes in the Call Activity window to save typing.|
|Incoming/Outgoing Screen Pop||Automated screen pop for incoming and outgoing calls to see history and notes for the contact.|
|Call Controls||Place calls, end calls, transfer calls, and put calls on hold in the Call Activity Window.|
|Dial Prefix||Prefix outgoing calls with a code, for example, to hide Calling Line Identity (CLI).|
|Call Reports||Real-time call data and reporting accessible in Call Summary and Call Detail reports.|
|Web Launcher||Open pre-set websites through a unique URL setup when you make or receive a call. During calls, VGIS triggers the default browser to open the website using the URL you set up. Call-related variables such as phone number or name can be added to perform a search.|
Follow these three steps to install, register, and use Vonage Integration Suite.
Vonage Integration Suite extension requires a Google Chrome Browser - release v25.0 or higher (no other browsers are supported at this time).
Once you have added the extension to your browser in step 1, you must register VGIS to your Vonage Business Cloud account.
The Vonage Integration Suite panel is your user interface. Click on the Vonage icon in the top right of your Google Chrome browser to open the panel.
Your phone number and extension are displayed at the bottom of the panel.
IMPORTANT: You must be signed in to Vonage Integration Suite, and signed in to your Vonage Business Cloud Desktop App or have access to your Vonage desktop phone to make and receive calls using VGIS.
|Call History - Click to open and view the call history for incoming and outgoing phone calls.
|Fast Dial - Click to display the phone numbers you have identified as your frequently used numbers.|
|Integrations - Click to display which extended plugins you are connected to, and settings for the features.
|Feedback - Click to provide feedback to the Vonage Integration Suite product team to improve the application.|
|Panel Menu Options - Click on the icon to access Panel Menu Options.|
|Help - Click on help to access online help text.|
|Dial Pad - Click on Dial Pad to open and make an outgoing phone call.|
|Vonage Integration Suite - Calls||Vonage Integration Suite - Integrator Tab|
|Vonage Integration Suite - Call Activity Window||Vonage Integration Suite - Web Launcher|
|Vonage Integration Suite - Manage Contacts||Vonage Integration Suite - Click to Dial Settings|
|Vonage Integration Suite - Notes||Vonage Integration Suite - Web Portal|
Vonage for Salesforce is available as an integration addition for Vonage Integration Suite.